Privacy Policy

Introduction

Koala ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered job matching platform that connects homeowners and businesses with skilled professionals.

By using Koala, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (email and password)
• Profile information (skills, experience, service areas for professionals)
• Location data (city, ZIP code, service radius)
• Payment and billing information
• Communication history and messages sent through the platform

Job and Service Information

For homeowners posting jobs, we collect:

• Job descriptions and requirements
• Property details relevant to the job
• Budget and timeline preferences
• Photos or documents related to projects

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Match homeowners with qualified professionals using our AI technology
• Create and manage your account
• Process jobs, applications, and payments
• Facilitate communication between users
• Send notifications about job updates, applications, and messages
• Improve our matching algorithms and platform features
• Provide customer support
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

AI and Automated Decision Making

Koala uses artificial intelligence to enhance the job matching process. Our AI systems analyze:

• Professional skills and experience
• Job requirements and descriptions
• Location and availability
• Historical performance and reviews

These automated processes help suggest relevant matches but do not make final hiring decisions. Homeowners and professionals retain full control over who they work with.

Information Sharing and Disclosure

We may share your information in the following circumstances:

Between Users

When you apply for a job or hire a professional, relevant profile information is shared between parties to facilitate the connection. This includes name, contact information, skills, and job history.

Service Providers

We work with third-party service providers for payment processing, email services, cloud hosting, and analytics. These providers have limited access to your information solely to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Koala, our users, or others.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Secure payment processing through trusted providers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your information within 30 days, except where retention is required for legal, accounting, or fraud prevention purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, please contact us at privacy@k0ala.com.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze platform usage and performance
• Provide personalized experiences

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.

Third-Party Services

Our platform may integrate with third-party services such as payment processors (Stripe), authentication providers, and analytics services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Children's Privacy

Koala is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Koala after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: